Welcome to the MOZA HOME FAQ. Here you will find helpful answers about our rugs and kilims, ordering, payment, worldwide shipping, returns, rug care, vintage collections, and our exclusive Pictorial Rugs concept.
Browse our online rug collections, select your preferred rug, add it to your shopping cart, and complete your purchase through our secure checkout.
You will receive an order confirmation by email after placing your order.
We offer several payment options, including credit cards, debit cards, PayPal, SOFORT, and bank transfer.
The available payment methods are displayed during checkout. Please refer to our Payment Methods page for further information.
Payments are processed through the payment service providers integrated into our checkout. MOZA HOME does not store complete credit card details.
For your security, please enter sensitive payment information only through the designated checkout process.
Yes, if the discount code is valid and the promotional conditions are met. Please contact our customer service team as soon as possible after placing your order so we can review your request.
If you created an account before placing your order, sign in and visit “My Orders” to view your order status.
Once your order has been dispatched, you will receive a shipping confirmation with available tracking information.
If you placed your order as a guest, please contact us with your order number and we will provide an update.
Yes. MOZA HOME offers international rug delivery.
We provide free standard shipping within the European Union.
For deliveries outside the EU, please contact us before ordering so we can confirm shipping options and applicable conditions.
Standard shipping is free within the EU.
For destinations outside the European Union, shipping costs are calculated individually upon request.
Rugs marked as available in our online shop are generally in stock and ready for dispatch.
Our regular delivery timeframe is up to 5 working days. International deliveries, oversized items, and unforeseen transport delays may require additional time.
No. Regular orders delivered within the EU qualify for free standard shipping, even when purchasing multiple rugs.
For deliveries outside the EU or special freight requirements, please contact us for details.
Your order will be delivered to your specified address by a suitable parcel or freight carrier.
The carrier may vary depending on the size, weight, and destination of your order.
Once your order has been dispatched, you will receive a shipping confirmation email with available tracking details.
You can use this information to follow your delivery through the carrier's tracking service.
Regular deliveries within the EU generally do not incur import customs duties.
For deliveries outside the EU, customs duties, import taxes, and other charges may apply depending on the destination country. Please contact us before ordering to clarify the applicable conditions.
Yes. Consumers generally have the right to withdraw from an online purchase within 14 days of receiving their order, without giving a reason.
Please notify us of your decision to withdraw within this period.
For details, statutory exceptions, and further information, please refer to our Return Policy and withdrawal information.
For standard returns under the right of withdrawal, customers are responsible for the direct return shipping costs, provided this was properly communicated before purchase.
If your item is faulty or does not conform to the contract, your statutory consumer rights remain applicable.
Please pack your rug carefully, preferably using its original packaging.
Ensure that the packaging protects the rug from moisture, dirt, and damage during transport.
We recommend including your order number and keeping proof of return shipment.
Moza GmbH
Simmeringer Hauptstraße 261-B
1110 Vienna
Austria
Please contact our customer service team before sending your return so we can provide the necessary return instructions.
Following a valid withdrawal, refunds are generally processed within the statutory period of 14 days after we receive your withdrawal notice.
We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.
Refunds are normally issued using the original payment method. Depending on your payment provider, it may take several working days for the amount to appear in your account.
Please contact us as soon as possible and provide photographs of the rug and its packaging.
Our team will review the issue and assist you with the next steps. Your statutory warranty rights remain unaffected.
MOZA HOME offers a diverse collection of modern rugs, Oriental rugs, solid colour rugs, kids' rugs, affordable rugs, vintage rugs, kilims, and selected pictorial rugs presented as textile wall art.
No. Our collections include handwoven, hand-knotted, and machine-made rugs.
Please check each product description for its specific manufacturing method, materials, and characteristics.
Measure the area where you plan to place your rug and consider the arrangement of your furniture.
Popular living room rug sizes include 160 × 230 cm and 200 × 290 cm. Narrow runners are often suitable for hallways.
The ideal size depends on your room dimensions and preferred interior style.
Suitability depends on the rug's material, backing, and construction.
Please review the product information or contact us before purchasing if you intend to use your rug with underfloor heating.
Proper care depends on the rug's material and manufacturing technique.
Gentle, regular vacuuming is suitable for many rugs. Delicate natural fibres, handmade rugs, and vintage pieces may require specialised care.
For valuable or delicate rugs, professional cleaning may be recommended.
Yes. Alongside our premium and exclusive rugs, MOZA HOME offers a selection of stylish designs at attractive prices.
Explore our Rugs for Every Budget collection to find a rug that suits your interior and budget.
A vintage kilim is an older woven piece with its own history and potentially visible signs of age or natural patina.
A new kilim is recently produced and may incorporate traditional patterns and weaving techniques.
Many older handmade rugs are unique pieces. Whether a specific rug is one of a kind will be indicated in its product description.
Selected vintage rugs may have been professionally cleaned or restored.
Information about the condition and any known restoration work is provided in the product details or available upon request.
Absolutely. Their geometric patterns, natural colours, and flatwoven textures complement contemporary, Scandinavian, minimalist, and traditional interiors.
Pictorial rugs are rugs featuring artistic, figurative, or picture-like designs that can also be appreciated as decorative textile artworks.
Our Rugs as Art Collection expands this concept to selected rugs whose visual character makes them especially suitable for wall display.
Yes. Selected rugs can be displayed as wall art using appropriate framing or textile-friendly hanging systems.
The display method should be suitable for the rug's material, size, weight, and condition.
Yes. Textile wall art can create distinctive focal points in private homes, executive offices, corporate boardrooms, hotel lobbies, reception areas, and other prestigious interiors.
Yes, provided an appropriate mounting method is used.
For delicate or historically valuable rugs, we recommend reversible, textile-safe display solutions and, where necessary, professional conservation advice.
Please contact us with details of the rug and the intended display location.
We will discuss suitable presentation methods and review which options may be available for your project.
Yes. You are welcome to visit us at:
MOZA HOME – Store & Warehouse
Simmeringer Hauptstraße 261-B
1110 Vienna, Austria
Opening hours: Monday to Friday, 9:00 AM–1:00 PM and 2:00 PM–6:00 PM.
We recommend contacting us before your visit, particularly if you would like to view a specific rug.
Yes. MOZA HOME also welcomes enquiries from interior designers, architects, furniture retailers, hotels, offices, and commercial customers.
For larger orders or special project requirements, please contact our team directly.
Yes. Our team can assist you with questions about rug sizes, colours, materials, designs, and choosing suitable rugs for residential or commercial interiors.
MOZA HOME – Moza GmbH
Simmeringer Hauptstraße 261-B
1110 Vienna, Austria
Phone: +43 660 2626701
Email: [email protected]
Still have questions? Please use our contact form or get in touch directly. Our team will be happy to assist you.
Moza GmbH was founded in 2021 as Vienna-based startup