Return Policy

Consumers residing in the EU have a right of withdrawal in distance selling according to the following stipulations, whereby a consumer is any natural person who conducts a transaction that is not part of the operation of their company.

A. Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving a reason.
The withdrawal period is fourteen days and, in the case of goods, begins on the day on which you or a third party named by you who is not the carrier took possession of the goods or, in the case of partial deliveries, the last goods. When booking memberships, the right of withdrawal is also 14 days and begins from the conclusion of the contract, i.e. from the time at which we confirm your registration as a member. To exercise your right of withdrawal, you must inform us, the.
Moza GmbH
Simmeringer Hauptstrasse 261B 1110 Vienna
Email: [email protected]
Telephone: +43 660 2626701
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but it is not mandatory.
In order to meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of your right of cancellation before the cancellation period has expired.
Consequences of resignationIf you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for the additional costs resulting from you choosing a different type of delivery than the cheapest standard delivery offered by us have chosen) immediately and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you;
Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functionality of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who are not resident in the EU.
Furthermore, the right of withdrawal does not apply to goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

B. Withdrawal Form
If you want to withdraw from this contract, please fill out this form and send it back.
Moza GmbH
Simmeringer Hauptstrasse 261B 1110 Vienna
Email: [email protected]
Telephone: +43 660 2626701

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) ________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if notification is on paper)
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Date
(*) Delete where not applicable